American Express is dedicated to the success of small businesses and the communities they serve. At the Shop Small® website, we offer small business owners free COVID-related marketing materials, educational resources, and access to merchant offers.
Letter from the CMO
For more than 170 years, American Express has been committed to backing our colleagues, our customers, our partners and the communities we serve around the world. As we navigate the COVID-19 pandemic, this commitment is more important than ever.
Backing Our Colleagues
For generations, the key to our success has been the strength of our colleague base and the world class service they deliver day in and day out to our customers. Our top priority has been to ensure our colleagues feel secure in their jobs and have the flexibility and resources they need to stay safe and healthy. We moved to a full-time work from home arrangement in virtually all locations around the world. In addition, we have committed to no COVID-19-related layoffs for the remainder of 2020. With these actions, our colleagues around the world can focus on what’s most important – staying healthy, being safe and caring for their families – while continuing to provide the very best support to our customers.
Backing Our Customers
We understand that these challenging times may create a need for financial assistance, especially for our small business customers, and we are here to work with them to find options that can help them stay in control of their finances. We are working to enable our small business Card Members to access the financial support provided under the SBA Paycheck Protection Program that is part of the CARES Act. We are also adjusting certain policies for our merchants around the world to provide needed relief including: Extending the amount of time merchants have to respond to a Card Member disputes, raising contactless transaction thresholds to reduce physical contact at the point of sale, and reminding merchants globally that we do not require them to collect or provide Card Members’ signatures at checkout.
Backing Our Communities
American Express has committed more than $6 million in various forms of financial support to back the tireless work of those on the front lines of this global crisis. This includes grants to the International Medical Corps, the CDC Foundation, Feeding America and the COVID-19 Solidarity Response Fund for the World Health Organization, as well as to local organizations around the world. These grants will help provide protective equipment to frontline healthcare workers, support the development of vaccines and research and help feed people impacted in our communities, among other critical needs. We’ve also pledged to match more than $1 million in Card Member donations to Feeding America when U.S. Card Members use their Membership Rewards points to make a donation to the organization through JustGiving.com.
For those who have been impacted by the COVID-19 pandemic, we remain committed to backing you so that when we emerge from this, we’ll all come out stronger together.
CMO | American Express Company
What we’re doing for small businesses.
In response to COVID-19, we’ve created new ways to help small businesses stay open in this uncertain time.
Tools & resources for small businesses
Customizable social media & marketing materials, educational resources on managing through this crisis, discounted membership with RIPL, tips on how to help support local eateries through Resy, and more.
*These offers are provided by the named companies, not GoDaddy. Please see the linked pages for applicable terms, restrictions and instructions applicable to all offers.